Detail Inovasi Perguruan Tinggi

Tema: Jurnal Ilmu Pemerintah Widyapraja ISSN :0216-4019 Volume XXXIII Nomor 1 Tahun 2007 Terakreditasi berdasarkan SK DIKTI Depdiknas Nomor : 34/DIKTI/Kep/2003. Tentang Hasil Akreditasi Jurnal Ilmiah DIKTI Tahun 2003
Judul: Strategi Pelayanan Publik Melalui Implementasi Sistem Manajemen Mutu IS0 9001 : 2000
Perguruan Tinggi: Universitas Widyatama
Jenis/sdm: dosen/0023105403

Tahun: 2007

 Governance is dynamic, good governance encourages the public trust, the quality of services it provides is critically important to us all as users, because of this we all need governance of our public services to be of a high standard. Good governance leads to good management, good performance, good stewardship of public money, good public engagement and, ultimately, good outcomes. It is very important concern with Standard for Public Services as a guide to help everyone concerned with the governance of public services not only to understand and apply common principles of good governance. Quality management systems can assist organizations in enhancing customer satisfaction and define the processes that contribute to the achievement of a public service product which is acceptable to the customer. Requirements for quality management systems are specified in IS0 9001 :2000 applicable to any organizations. An organization that adopts the above approach creates confidence in the capability of its processes and the quality of its products1 services, and provides a basis for continual improvement. To lead and operate an organization successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs ofall interested parties. Eight quality management principles have been identified that can be used by top management in order to lead the oqpizationtod improved performance, there are: customer focus, leadedip, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making, mutually beneficial supplier relationships.